Getting started
How do I join Inventra?
Tap Start your free trial on this website and sign up with your name, phone, shop's name and currency. Type the 6-digit code we send on WhatsApp (or by text) and choose a password, and you are in: your free trial starts when you open your store. You only need an email when you pay online.
Can I use Inventra on my phone?
Yes. Inventra works in the web browser of your phone, tablet or computer, so there is nothing to install.
How do I contact support?
In the app, tap your initials at the top, then Help and support, and write to us there. You can also write to us from the Contact page on this website. Messages from stores on the Business plan, or on their free trial, go first.
Do I have to enter all my stock before I can sell?
No. You can add a device or accessory at the moment you sell it, from the Sell screen, and it goes into your stock and the cart together. You can also bulk import your stock list from Excel or CSV whenever you are ready.
Can I bring in my stock from Excel?
Yes, with bulk import on the Shop and Business plans and during your free trial. On Devices or Products, tap Bulk import and download the template. Fill it in, upload it, check the rows Inventra shows you, then import the ones that are ready.
Selling
A customer wants something I have not added yet. What do I do?
Search for it on the Sell screen. When nothing matches, tap Add a new device or Add a new product, fill in its details and tap Add to cart. You need the Manage stock permission.
Can I sell without internet?
No. Inventra needs an internet connection to save sales and look up your stock. It does not work offline.
How do I give a customer their receipt?
On the sale, tap Print to print it, Download to save it as a PDF, or Send to share the PDF from your phone, for example on WhatsApp. Receipts are A5, half the size of A4.
Devices
Do I have to record the IMEI of every phone?
Yes. Every device needs its IMEI or serial number, and each number can only be used once in your store. Dial *#06# on a phone to see its IMEI.
Credit
Can a customer pay part now and the rest later?
Yes. Enter what they pay today and tick the box to record the balance as credit. When they pay more, open the sale and tap Record payment.
When does money owed become overdue?
After the number of days the owner sets in Settings, on the Discounts and credit tab, counted from the day of the sale. It starts at 7 days. Overdue sales are marked on the Credit page.
Returns and exchanges
Can a customer bring back an item under guarantee?
Yes, until the last day of the guarantee printed on the receipt. You can take it back or exchange it for another item. After the guarantee ends, Inventra refuses returns and exchanges.
Do I have to give money back on a return?
No. If the owner turns on No refund of money after payment, receipts say so and the refund starts at 0. Money goes back only when staff tick Give money back anyway.
Staff
Can my staff see my cost prices?
Only if you give them the See costs permission. Manage stock brings See costs along. Staff without it never see cost prices or profit.
What do I do when a staff member leaves?
Open Staff, tap their name and disable them. They are signed out and cannot open your store, but their sales and history stay.
Reports and exports
Can I export my data?
Yes, on the Business plan and during your free trial. In Reports, on the Exports tab, you can download sales, payments, devices, products and stock movements as an Excel or CSV file. Staff need both See reports and See costs to do this.
Subscription and account
How much does Inventra cost?
There are three plans, Solo, Shop and Business, each paid once a year after a free trial of everything. The Pricing page shows today's prices and what each plan includes.
What happens when my free trial ends?
Choose a plan before it ends to keep selling; a plan paid during the trial starts when the trial ends. If you do not, the store becomes read-only, then closes after a grace period.
Can I change my plan?
Yes. Open Settings, then Subscription. An upgrade applies at once and costs only the difference for the rest of your year; a smaller plan starts at your next renewal, once your staff fit it.
Do you give refunds?
No, payments are not refunded. That is why you get a free trial first, and an upgrade costs only the difference.
Which currency do I pay in?
Shops that trade in naira pay in naira. Shops that trade in any other currency pay in US dollars.
Is there a charge per sale or per staff member?
There is no charge per sale. Staff come with your plan: none on Solo, up to 3 on Shop and as many as you need on Business.
How do I renew?
Open Settings, then Subscription, and tap Renew on your plan to pay online. You can also pay the Inventra team directly by transfer. A year paid before the current one ends starts when it ends, so you lose no days.
What happens if I do not renew?
When your year ends, the store becomes read-only: you can look at everything but cannot sell. After a grace period it closes until you renew.
Do you reward shops that refer others?
Yes. When a shop joins with your store's code and pays for any plan, both stores get a free month, and your 12th paying shop earns a bonus year on top. If your store isn't on a paid plan, its free months run on the Shop plan, after your trial or from the day they're earned. Find your code under Refer a shop in the app; your staff can share it too.
I forgot my password. What do I do?
On the sign-in page, tap Forgot password? and enter your phone number. We send you a code on WhatsApp, and you choose a new password. If it does not come, tap Text me the code instead, or Email me the code instead to get it at your account's email.
How do I change my phone number?
Tap your initials at the top, then Account, then Change phone number. We send a code to the new number on WhatsApp, and you sign in with the new number from then on.