Activate your account

This guide is for staff: people a store owner has added to their store. You activate your account with your phone, then sign in. Opening your own shop? You sign up instead: see Sign up and start your free trial.

Before you start

• The owner adds your phone number to the store. We then send you a WhatsApp message (a text message if WhatsApp cannot reach you) inviting you to activate your account.
• Have that phone with you. The code comes to it on WhatsApp, or by text message if WhatsApp cannot reach it.
• Use the phone number the owner added you with.

Activate your account

1. Open the app. On the sign-in page, under "Added by your store?", tap Activate your account.
2. Enter your Phone number. Check the country next to the number.
3. Tap Send code.
4. On Check your messages, type the 6-digit Code from the WhatsApp message.
5. Type a password in Choose a password. Use at least 8 characters.
6. Type the same password in Repeat the password.
7. Tick the box to accept the terms of use and the privacy policy.
8. Tap Activate and sign in.

You are now signed in. If you have one store, its dashboard opens. If you have more than one, you see Choose a business. Tap the store you want.

Tip: No code yet? Wait one minute, then tap Resend code or Text me the code instead. If your account has an email, you can also tap Email me the code instead.

Tip: Typed the wrong number? Tap Use a different number and start again.

If something goes wrong

• Number not found: there is no account for that number. Ask the owner to add you, then try again with the same number.
• Already activated: your account is ready. Tap Go to sign in and use your password.

Sign in next time

1. Tap Sign in at the top of this website.
2. Enter your Phone number or email and your Password.
3. Leave Keep me signed in on this device ticked on your own phone. Untick it on a shared computer.
4. Tap Sign in.

Forgot your password? See Change your phone, email or password.