Plans and renewal

This guide shows the owner where the store's plan stands, how to renew it each year and what happens if it ends. Only the owner sees the plan. To choose a plan after your trial, or move to another plan, see Choose or change your plan.

Check your plan

1. Open Settings, then the Subscription tab. On a phone, Settings is under More.
2. The top card shows your plan, the date you are paid up to and how many days are left. During your free trial it shows Free trial and the day it ends.
3. Below are the three plans, Solo, Shop and Business, with their yearly prices and what each includes.

From 30 days before a paid year ends, your dashboard shows a message with a Renew button. In the last week of a free trial, a message across the app reminds you to choose a plan.

Renew online

1. Open Settings, then Subscription.
2. On your plan's card, tap Renew for and the amount.
3. You go to a secure payment page. Pay there.
4. You come back to Inventra and see the result.

A year paid before the current one ends starts when it ends, so you lose no days. If your plan has already ended, the new year starts today. You can pay one year ahead at most.

Tip: You need an email address on your account to pay online. The receipt goes to that email. If you see Add your email first, see Change your phone, email or password.

Tip: If the payment page does not work, look for Having trouble? Try another way to pay.

After you pay

• Payment received: you are done. A receipt is on its way to your email. If your year starts later, the page says when.
• Still being confirmed: wait a minute, then tap Check again. We also email you once it is confirmed.
• The payment did not go through or The payment was not finished: nothing changed. Tap Try again.

Your payments are listed under Payments on the same page, each with its plan. Payments you made to Inventra directly show as "Recorded by Inventra". Payments are not refunded.

If your plan or trial ends

1. Read-only. The store becomes read-only. You and your staff can still look at everything (and export it, if your plan includes exports), but you cannot sell or change anything. A message shows the date access ends.
2. Closed. After the grace period, the store closes. When you open it, a message says the store is closed. As the owner, you see Renew the subscription, or Choose a plan after a free trial.

The store opens again the moment you pay. The Subscription page stays open for the owner, even when the store is closed.

Staff see "Ask the owner to renew." Only the owner can renew or choose a plan.